Privacy Policy

1. Introduction

kayagaya ("we", "us", "the Publisher") operates the website located at https://kayagaya.cam ("the Site"), an English-language educational resource on sports betting and casino entertainment for Malaysian adults. We respect the privacy of all users who visit the Site and are committed to handling personal data responsibly, proportionately and transparently.

This Privacy Policy ("Policy") describes the types of information kayagaya may collect, the purposes for which that information is processed, the conditions under which it may be shared, and the rights available to users. This Policy applies to all personal data collected through the Site and through direct communications addressed to kayagaya.

By using the Site, you acknowledge that you have read and understood this Policy. If you do not accept the terms described here, please discontinue your use of the Site.

2. Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to a name, email address, IP address or browser identifier.
• "Processing" means any operation performed on Personal Data, including collection, storage, organisation, retrieval, use, disclosure or deletion.
• "Data Controller" means kayagaya, the entity that determines the purposes and means of processing Personal Data collected through the Site.
• "Cookies" means small text files placed on a user's device by the Site to record browsing behaviour and preferences for analytical or functional purposes.
• "Third Party" means any natural or legal person, authority or body other than kayagaya and the User, including analytics providers and content delivery networks.
• "User" means any individual who accesses or uses the Site in any capacity.

3. Scope of This Policy

This Policy applies to:

• All pages and content published at https://kayagaya.cam;
• Personal Data submitted voluntarily through contact enquiries directed to [email protected];
• Anonymous and aggregated usage data collected through analytical tools operated on or in connection with the Site.

This Policy does not apply to Third-Party Platforms referenced within kayagaya Content, such as sportsbooks, casino operators, payment providers or support organisations. Those entities operate under their own independent privacy policies, which kayagaya does not control or endorse.

4. Data We Collect

kayagaya limits data collection to what is reasonably necessary to operate the Site and communicate effectively with users. The categories of data collected are described in the table below.

5. Data Processing and Purposes

kayagaya processes Personal Data only for the following lawful purposes:

5.1 Site Operation and Performance

Technical and usage data is processed to monitor Site stability, identify errors, optimise page loading and ensure content is delivered correctly to users across Malaysia, whether they are browsing from Kuala Lumpur, Penang, Johor Bahru, Shah Alam or elsewhere.

5.2 Content Improvement

Aggregated, anonymised usage data is analysed to understand which guides, tutorials and topic areas are most useful to Malaysian adults seeking information about sports betting, live casino, payment methods and responsible gambling tools. This analysis informs future content decisions.

5.3 Communications Handling

Where a user contacts kayagaya directly at [email protected], the name and email address provided are used solely to respond to the enquiry. No unsolicited marketing communications are sent as a result of this contact.

5.4 Legal Compliance

kayagaya may process or retain data where required to comply with applicable legal obligations, to respond to lawful requests from competent authorities, or to establish, exercise or defend legal claims.

6. Cookies and Tracking Technologies

kayagaya uses cookies and similar tracking technologies to support the functioning of the Site and to collect anonymised analytical data. The following cookie categories are in use:

6.1 Strictly Necessary Cookies

These cookies are essential for the Site to load and function correctly. They do not collect Personal Data for marketing purposes and cannot be disabled without impairing core Site functionality.

6.2 Analytical Cookies

Analytical cookies allow kayagaya to measure page views, session duration, traffic sources and user journeys across the Site. Data collected through these cookies is aggregated and anonymised before being reviewed. Individuals are not identified through analytical cookie data.

6.3 Functional Cookies

Functional cookies may be used to remember user preferences, such as display settings or cookie consent status, to improve the browsing experience on return visits.

Users may manage or withdraw cookie consent at any time by adjusting browser settings. Disabling analytical or functional cookies may affect the quality of the experience on the Site, but will not prevent access to Content.

7. Data Sharing and Disclosure

kayagaya does not sell, rent or otherwise transfer Personal Data to third parties for commercial purposes. Data may be shared in the following limited circumstances:

• Service Providers: Trusted third-party providers engaged to support site hosting, content delivery, analytics or security may have limited access to Technical and Usage Data. Such providers are contractually bound to use data only for the purposes for which it is shared and in accordance with applicable data protection requirements.
• Legal Obligations: kayagaya may disclose data if required to do so by applicable law, court order, regulatory authority or other lawful process. We will disclose only what is strictly required by the relevant obligation.
• Business Continuity: In the event of a transfer of kayagaya's operations, assets or business, Personal Data held by kayagaya may be transferred to the relevant successor entity, subject to equivalent data protection obligations.

8. Data Retention

kayagaya retains Personal Data only for as long as is necessary for the purposes described in this Policy, or as required by applicable legal obligations.

• Communication Data (enquiries sent to [email protected]): retained for up to 24 months from the date of receipt to allow for follow-up and record-keeping, then securely deleted unless legal obligations require further retention.
• Technical and Usage Data: retained in anonymised, aggregated form for analytical purposes. Identifiable server log data is typically retained for no longer than 90 days before automatic purging.
• Cookie Data: session cookies expire at the end of each browsing session; persistent analytical cookies are set to expire within a maximum of 13 months from placement unless refreshed by user activity.

Where data is no longer required for any lawful purpose, kayagaya will securely delete or anonymise it in timely manner.

9. User Rights

Users whose Personal Data is processed by kayagaya hold the following rights, which may be exercised by contacting [email protected]:

• Right of Access: You may request confirmation of whether kayagaya holds Personal Data about you and, if so, a copy of that data together with details of how it is processed.
• Right to Rectification: If Personal Data held by kayagaya is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: Subject to applicable legal obligations, you may request deletion of Personal Data that kayagaya holds about you. Anonymised or aggregated data that does not identify you cannot be deleted, as it no longer constitutes Personal Data.
• Right to Restrict Processing: You may request that kayagaya limit the processing of your Personal Data in circumstances where the accuracy of that data is contested, where processing is unlawful, or where the data is no longer required but you wish to preserve it for legal purposes.
• Right to Object: Where processing is based on legitimate interests, you have the right to object to that processing. kayagaya will review all objections and cease processing unless compelling legitimate grounds exist that override your interests.
• Right to Data Portability: Where processing is carried out by automated means on the basis of consent or contract, you may request that your Personal Data be provided to you in a structured, machine-readable format.

We aim to respond to all data rights requests within 14 business days. In complex cases, the response period may be extended by a further 30 days, in which case you will be informed of the extension and the reasons for it.

10. Security Measures

kayagaya implements reasonable technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, disclosure, destruction or alteration. These measures include:

• HTTPS encryption across all Site pages to protect data in transit between the user's browser and Site servers;
• Access controls limiting internal access to Personal Data to authorised personnel with a legitimate operational need;
• Regular review of data handling procedures to identify and address potential vulnerabilities;
• Use of reputable, contractually bound third-party infrastructure providers with their own security certification where applicable.

11. Minors and Age Restriction

The Site is intended exclusively for adults aged21 years and above. kayagaya does not knowingly collect Personal Data from individuals under the age of 21. Gambling-related educational content is not appropriate for minors, and access by persons under 21 years of age is strictly prohibited.

If kayagaya becomes aware that Personal Data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, that data will be deleted promptly. If you believe a minor has submitted data to kayagaya, please contact [email protected] immediately so that remedial action can be taken.

12. Third-Party References and External Services

kayagaya Content may reference third-party organisations by name, including payment service providers such as Touch'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow and FPX; as well as sports organisations, casino platforms and responsible gambling support services. These references are made for educational context only.

kayagaya is not responsible for the privacy practices of any third party referenced within Content. If you visit a third-party website, platform or service as a result of information found on this Site, the privacy policy of that third party will govern the handling of your data — not this Policy. We strongly encourage users to review the privacy policies of any platform they interact with before providing personal information or engaging in financial transactions.

13. Changes to This Privacy Policy

kayagaya reserves the right to update this Privacy Policy at any time to reflect changes in operational practices, applicable law or best-practice standards. When material changes are made, the revised Policy will be published on this page with an updated effective date visible at the top of the document.

Users are encouraged to review this Policy periodically. Continued use of the Site following the publication of a revised Policy constitutes acceptance of the updated terms. Where changes are particularly significant, kayagaya may take reasonable steps to draw attention to them through prominent notice on the Site.

14. Contact Us

All privacy-related enquiries, data rights requests or concerns regarding this Policy should be directed to the kayagaya Data Controller using the contact details below:

• Email: [email protected] (plain text — this is not a clickable link)
• Language: Enquiries should be submitted in English for the fastest possible resolution
• Response time: kayagaya aims to acknowledge all privacy enquiries within 5 business days and to resolve them within 14 business days
• Identity verification: To protect against unauthorised disclosure, data rights requests may require identity verification before kayagaya can act on them